POLICIES & PROCEDURES
FedEx Express cannot ship to P.O. Box addresses. If these orders are not updated to a residential address within 1 Business Day, the order will be shipped USPS Priority Mail.
SHIPPING & WILL CALL
Tis the season! Due to the holidays, you may experience longer shipping times. We apologize for the inconvenience and are working hard on getting your superfoods straight to your doorstep. Thank you for your patience.
Due to Covid-19, FEDEX & USPS are experiencing a surge in demand and it is causing a shipping delay of 5-14 business days outside of standard shipping commitments.
Special Note: If your tracking number hasn't moved, Customer Care needs to wait at least 7 days before sending a replacement order.
EXPRESS SHIPPING
We are delighted to share our NEW Express Shipping option. Express Shipping can take 2-4 business days. Express Shipping is offered to all physical addresses in the US, including Alaska and Hawaii. NOTE: Express Shipping excludes P.O. Box Addresses and Smart Orders
FEDEX DELIVERY MANAGER APP
Most of Purium's orders are sent via FedEx. Download their Delivery Manager App to use these great features:
- Get tracking updates (via text message)
- Request package be held at “hold facility”
- Request a special delivery time (for a fee)
- Add delivery notes
- Set vacation time for all deliveries
- Request to hold your package for 14 days (this is the longest consecutive time period; must wait 6 days to do another hold)
- Use the FedEx “Virtual Assistant” and Customer Chat
SHIPPING & WILL CALL
All orders ship during regular business hours. When choosing your shipping method please be advised of the following:
- Will Call pick-up option available to California residents (read more below)
- All regularly placed orders are processed and shipped within 2-3 business days.
- Smart Orders are processed and shipped within 2-5 business days after the process date.
- USA PO Boxes and/or Military APO/FPO Addresses must select USPS. Customers will be charged $9.95 at time of order, if the actual costs exceed $9.95 the difference will be charged to the customer’s card.
- Customs: Purium is not responsible for any customs, conversion, or other fees associated with ordering from Purium. Transactions are always processed using US Dollars. Please check the Purium product label and ingredients with country's regulation standards. Your order could be rejected when passing through customs. Purium is not responsible for orders that are rejected by customs.
- Changes to your order after processing may cause delays within the shipping process.
Continental USA, Hawaii, Alaska, US Territories
Flat Rate Residential orders ship via FedEx or USPS based on Purium’s discretion. Delivery time frame is 1-7 business days from ship date and are made Tuesday thru Saturday.
Flat Rate Commercial orders ship via FedEx to commercial business zoned addresses during open hours when someone is available to accept the package. Delivery timeframe is 1-7 business days from ship date and are made Monday thru Friday.
Canada
Flat Rate orders ship via FedEx Consolidated Ground. Purium pays all customs clearance and service fees. Orders are shipped Mondays, Wednesdays and Fridays. Average shipping time is 10–12 days; longer shipping times are experienced by those in remote areas of Canada. Tracking will not show on FedEx website until after 5 days.
International Shipping WILL CALL (Please wear a mask) *Only available to California residents*
Wear a mask. Ring the doorbell near the Will Call sign & show your ID. Park in visitor parking and ring the doorbell near the Will Call sign.
Customer who purchased the order must show ID and be physically present to pick-up, unless other arrangements have been previously made through customer care.
Note: Will Call order must be picked up within 10 days of this email. If not, the order will be cancelled and refunded.
Will Call Hours:
Monday - Friday
8am - 5:30pm PT
Will Call Address:
2610 Homestead Place
Rancho Dominguez, CA 90220
RETURNS
STANDARD 60-DAY MONEY BACK GUARANTEE
To return or exchange product for any reason, please send us back the package(s). Please write "RMA" and the Order Number on the outside of your package and send within 60 days of your receipt.
If you are sending more than 1 box, please be sure to write the "RMA -Order Number" on each box.
Please send all products you wish to return / refund to:
You must return each item that you are wishing to get a refund for; Purium packs must be in their entirety. Even if the product has been completely used, container(s) must still be sent in order for a refund to be issued. Returns must be received at our corporate office within 60 days of the date the original package was received by the customer. Returns received past the 60 day window will be rejected unless prior approval for credit has been obtained.
We recommend using a traceable shipping method when returning any Purium product. Purium Health Products is not responsible for lost or damaged items. If returning products by U.S. mail, please use registered, certified, or return receipt mail.
It takes approximately 2 – 3 weeks for returns to be processed. We cannot refund a credit card other than the one used on the original order. Please let us know up front whether the credit card used on the order is still valid. If your credit card is no longer valid, your refund will come to you in the form of a check from Purium Health Products. At the time that your credit card is refunded or a check is sent out, you will receive an email confirmation from the Returns Department.
Rewards Points Are Non-Refundable
We do not refund Rewards Points when a Customer or Brand Partner returns their product(s) that were purchased using their Rewards Points. While Customers and Brand Partners are able to accrue their Rewards Points and redeem when they want, the Rewards Points do expire after 3 months of no activity (earning or redeeming points).
Refunds
*Purium reserves the right and has the responsibility to refuse any refund where there has been an abuse of our return policy. Purium reserves the right to charge a 20% re-stocking fee for products. The guarantee applies only towards products. There is no guarantee on Enrollment Packs or business tools. All refunds are handled at the discretion of Purium Health Products' management. Please note that standard refunds will not include any shipping fees incurred by the customer. Commissions paid out on returned items will be deducted from future commissions for the recipient of said commissions. In the event of a Company error or the receipt of damaged goods, please call Customer Service for more information.
DISCLAIMERS
All testimonials appearing on this website represent the individual views and positions of their authors and not necessarily the views and positions of Purium Health Products. Consumers should not construe any information herein as medical advice or as a substitute for discussions with a prescribing practitioner or other qualified medical professional. These statements have not been evaluated by the U.S. Food and Drug Administration (FDA). The recommended use of Purium Health Products is not intended to diagnose, treat, cure or prevent any disease or medical condition. Always consult with a professional medical practitioner before taking any dietary supplement, especially if pregnant, nursing, taking prescription medications or under a doctor’s medical care.
Income Disclaimer
Any representation or guarantee of earnings would be misleading. As with any business, your results may vary and will be based on your individual capacity, business experience, expertise, level of desire and amount of hours you put into your Purium business activities. Please check the Purium Compensation Plan for Average Earnings per Rank.
